There is pressure on public agencies everywhere to operate and provide their citizens with faster, better services. All individuals who manage government budgets are aware of the need to reduce waste and make every rupee count because the funds available to run the government are limited. In other words, the public demands more of the services/benefits, as do political figures, trade partners, neighbors, and the global community at large!
How does one go about doing this? The solution is easy: learn to be efficient. Operational efficiency is the key to improving government operations, in addition to sound planning and programming.
Kaizen is a tried-and-true method for increasing operational effectiveness. Kaizen Guru in delhi is driven and sustained continuous improvement. Kaizen is the removal of waste. The goal of kaizen is to empower individuals to address their own day-to-day work difficulties. Kaizen is about process speed and quality, as well as office efficiency. Governments and public agencies are embracing the kaizen culture more and more in order to implement REFORMS.
When a government organization plans to implement Operational Excellence or KAIZEN, its goal should be to: Ensure that all departments, procedures, and machines within the government are involved in Kaizen. This is achieved by involving everyone at all levels and cutting out waste from all everyday work activities.
The core of Kaizen as it relates to public services is the 4P model. Let’s examine the application of this 4P model.
The engagement of employees in the workplace is the most crucial aspect of a Kaizen. Raising awareness among senior management and team leaders, educating the Kaizen Champions, and involving every employee are all necessary for people involvement. Individuals are given hands-on training, and a Kaizen Champion is chosen to oversee the team's standardization and routine auditing activities.
It is clear that an untidy, cluttered, and dirty workplace cannot produce any quality or productivity. Kaizen has embraced 5S, a powerful lean tool. For example: Cleanliness and timely access to appropriate materials in the right quantity are crucial in healthcare facilities. Originally called as Seiri (sort), Seiton (straighten), Seiso (scrub), Seiketsu (standardize), and Shitsuke (sustain), the five-step process known as 5S is named after it.
Following implementation, a scorecard is created and posted in the workplace. At every location, a kaizen champion is designated to moniter the score sheet and help the Kaizen team during frequent audits.
Kaizen is a special method for improving current procedures and looking for muda, or non-value-adding activities, or anything that can be viewed as obstructing the flow of services to clients. To understand the process, the person in charge of it at each site uses post-it stickers to help the team and themselves map out the present state of the procedure on a white board.
In India, kaizen offers a useful strategy for changing the public sector. Kaizen can result in more effective and responsive public services by encouraging a culture of continuous improvement, streamlining procedures, and concentrating on the needs of citizens.
Dr.Ashok Puri is a well-known management expert. He is a philosopher, author, engineer, and academic who has made significant contributions to the fields of Kaizen, Lean Manufacturing, and Organization Excellence. He encourages his clients and students to review and reevaluate their business methods with a fresh approach. He has created Micro Management Models for improved Organizational Governance for Indian SME’s. You can also visit his website www.kaizenguru.in for better understanding and implementing Kaizen in any Government organization..